Returns, Refunds, and Cancellation Policy
Eligible orders and products for the returns and refunds policy. Products purchased on the Manya Amazing Solutions Pvt. Ltd. Business App or manyaamazing.com website are eligible for the returns and cancellation policy of Manya Amazing Solutions Pvt. Ltd. Any direct dealing between the buyer and the seller where the payment does not flow via Manya Amazing Solutions Pvt. Ltd. is not covered under the policy.
Eligibility Criteria for Cancellation is allowed only before the order is shipped by the seller. You can raise a cancellation request by calling Manya Amazing Solutions Pvt. Ltd. customer care number.
Eligibility Criteria for Return Products are eligible for return/replacement if the items are:
1. Damaged
2. Defective
3. Wrong item
4. Missing item/parts/accessories
The buyer can raise a return request within 48 hours after the order has been delivered. Keeping an unpacking video, where products and package label are clearly visible, and the box is opened in front of the camera is mandatory.
Return Process and Required Proofs Keeping an unpacking video, where products and package label are clearly visible, and the box is opened in front of the camera is mandatory. The buyer can raise a return request by marking raise a dispute on the order in the app or by calling the customer service team of Manya Amazing Solutions Pvt. Ltd. While raising a return request, buyers will have to upload images/videos of products delivered showcasing the issue with the product along with the shipping label. Return requests can be rejected if the evidence is insufficient or if the buyer fails to respond to Manya Amazing Solutions Pvt. Ltd. communication for additional information/documentation.
Guidelines for Images/Videos to be Provided while Raising a Return request Images & videos of the product(s) indicating the issue in the delivered order have to be provided by the buyer. The images/videos need to capture the following:
For Images:
1. Shipping label with Order ID
2. Packed Shipment
3. Ordered products with original tags
4. Issue observed in the product
5. Damages to the product
For Videos:
1. Unpacking in front of the camera with label and all products, including the product count, clearly visible
2. Unboxing/normal video clip indicating the issues in the order delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the product, damages in the product, any tampering with the outer box, etc.
Return Logistics and Shipping Cost Manya Amazing Solutions Pvt. Ltd. will provide return logistics in all our serviceable areas. If our logistics services are not available, then the buyer/seller can self-ship. The Customer Care team will take the issue up with the seller if the reason for return is due to the seller’s fault or reject the return request if it is the buyer’s fault.
Forward and reverse shipping cost will be covered by either the buyer or seller after identifying which party is at fault. If it is any of the above-mentioned reasons (mentioned in point 2 (a)) related to product quality, then the seller is responsible; otherwise, the buyer may be considered at fault. The decision by Manya Amazing Solutions Pvt. Ltd. in this case will be final and binding on both parties.
Once the return request is approved, products should be shipped back to the seller within 2 days of approval. The logistics partner will make 3 attempts to pick up the return order. In case the return order is not picked, the said return request will be closed.
Packing Instructions for Returns Items must be in their original purchase condition, packed and sealed, and must include its accessories, tag, packaging, warranty slip. Return invoice should be labeled on the parcel before handing over to the logistics partner.
Return Tracking and Refunds To check the status of return/refund, the buyer can contact Manya Amazing Solutions Pvt. Ltd. customer care team or by checking the status in the app. After the returned items are delivered to sellers, Manya Amazing Solutions Pvt. Ltd. will process the refund that will reflect in your respective payment mode in these timelines:
Refund Method Refund Time Frame
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account 3-7 Business Days
Cash on Delivery (Refund to Bank Account in the event that the conditions for Instant Refund mentioned below are not met) 3-7 Business Days after updating the bank account details
Products shall not be Eligible for Returns, Replacement, or Refunds, in the Event Request for return is not within the prescribed time period; Product is damaged because of use or Product is not in the same condition as the Buyer received it, the packs are broken and/or not in the original condition; Products are in the nature of made-to-order or customized Products (if any) unless such Products are damaged or defective; Anything essential to the integrity of the packaged Product missing from the package the Buyer received, including but not limited to, price tags, labels, original packing, freebies, user manuals or accessories. Certain products like undergarments, lingerie, etc. for which non-returnable is mentioned on the product page;
Undelivered Shipment (RTO) Policy: Definition of Undelivered Shipment: Shipment is deemed undelivered if:
1. Buyer is unreachable during delivery.
2. Buyer refuses to pay COD balance.
3. Buyer lacks funds for COD payment.
4. Incorrect/untraceable delivery address.
5. Payment for the shipment isn’t successfully received.
Resolution for Undelivered Shipments: Resolution depends on the specific case details.
For buyer unavailability:
1. Delivery will be reattempted based on availability.
2. Reverse shipping charges deducted from the advance payment, or mutual agreement for seller-funded reverse shipping.
For refusal to pay COD or lack of funds:
1. Reverse pickup arranged.
2. Refund issued after deducting reverse shipping charges from advance payment.
Policy Abuse In the event that we determine that any Buyer or seller has abused the policy outlined in this page, then the Buyer may be subject to a range of actions, including account suspension, limiting the privileges, or even termination of the User’s account. Such determination shall be at the sole discretion of Manya Amazing.
Applicable Law, Jurisdiction, and Dispute Resolution, Modifications to this policy Manya Amazing Solutions Pvt. Ltd. App Private Limited reserves the right to modify this policy. In the event of all disputes, Manya Amazing Solutions Pvt. Ltd. decision will be final and binding on both parties. In case, the parties are not satisfied, arbitration proceedings will be initiated. The Return Policy and applicable additional terms/policies shall be governed by and interpreted and construed in accordance with the laws of India. Subject to the above paragraph of this clause, any disputes pertaining to the Return policy shall be subject to the exclusive jurisdiction of the appropriate courts in Mumbai.